This is a collection of the questions that we are asked about the most. See if any of the information you require is here.
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Protection and peace of mind, for the whole family.
What is the difference between a “Beneficiary” and a “Nominated Dependent”?
A Beneficiary is the person to whom the cover benefit will be paid to when you die.
A Nominated Dependent is a person you add to your FamilyWealth Funeral Plan, who when they die will result in you receiving the policy benefit.
A nominated dependent can however, be a beneficiary as well.
Please note that only nominated dependents as listed on your Policy Schedule are covered and that applicable waiting periods for these dependents commence from the date of the first debit order after they have been listed on your policy schedule and not when you started paying for the product.
What documentation will be required to lodge a claim?
Every dependent loaded must be a family member as listed in the policy document.
Before or when you claim for the death of a dependent, you will need to provide one or more of the following and or any other documentation that DuePoint requires from you at the time:
Unabridged Marriage certificate
Unabridged birth certificate
Are all my family members covered by the Outstanding Debt Protection benefit?
No. Only the primary policy holder enjoys the Outstanding Death Protection benefit.
How do I adjust the details of or change my family members on this policy?
Editing your or your nominated dependents details can be done through the DuePoint App or by simply writing to DuePoint’s client service team on firstname.lastname@example.org
What happens if one of my family members dies?
Once your claim over the life of that dependent has been finalised, you can add another dependent by simply writing to DuePoint’s client service team on email@example.com
Can I take out more than one FamilyWealth Funeral Plan with DuePoint?
No. Due to legislated funeral benefit limits, you can only purchase one FamilyWealth Funeral Plan from DuePoint.
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