FamilyWealth Frequently asked questions.

This is a collection of the questions that we are asked about the most. See if any of the information you require is here.

Can’t find the answer you are looking for? Feel free to call us by phone during working hours on 010 020 4500 or email us any time.


Protection and peace of mind, for the whole family.

A Beneficiary is the person to whom the cover benefit will be paid to when you die.

A Nominated Dependent is a person you add to your FamilyWealth Funeral Plan, who when they die will result in you receiving the policy benefit.

A nominated dependent can however, be a beneficiary as well.

Please note that only nominated dependents as listed on your Policy Schedule are covered and that applicable waiting periods for these dependents commence from the date of the first debit order after they have been listed on your policy schedule and not when you started paying for the product.

Every dependent loaded must be a family member as listed in the policy document.

Before or when you claim for the death of a dependent, you will need to provide one or more of the following and or any other documentation that DuePoint requires from you at the time:

  • Unabridged Marriage certificate
  • Unabridged birth certificate
  • Divorce decree
  • Adoption certificate
  • ID document
  • Passport
  • Policy affidavit

No. Only the primary policy holder enjoys the Outstanding Death Protection benefit.

Editing your or your nominated dependents details can be done through the DuePoint App or by simply writing to DuePoint’s client service team on

Once your claim over the life of that dependent has been finalised, you can add another dependent by simply writing to DuePoint’s client service team on

No. Due to legislated funeral benefit limits, you can only purchase one FamilyWealth Funeral Plan from DuePoint.

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